EF Service

Premium
Service

24/7 Service | No Downtime


Ruwen Prochnow

— Founder and CEO

We provide our customers with 24/7 service, ensuring no downtime!

Our experts are available by phone around the clock!

Service levels can be tailored to your specific needs.

Flexible inspection and maintenance contracts, including an extended warranty, ensure the continuous availability of your robots.

EF Service

Service Level

Basic to Premium Service including IoT

39€

per month

Bronce

Basic Service

Term: 12 months


Hotline: 8:00-17:00


Updates: Yes


On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 0


Spare parts *: not included


Additional labor costs (per hour) and travel expenses for service cases.


Warranty 2 years


SLA


Replacement not included


SIM card up to 1 GB multi-network: €15 per month


Insurance: 20€ per month


App und User Accounts: 9€ pro Account


IoT operations (pager, doors, signals): 19


Elevator control: 69


189€

per month

Silver

Professional Level

Term: 12 months


Hotline: 7:00-20:00


Updates: Yes


On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1


Spare parts *: not included


Additional labor costs (per hour) and travel expenses for service cases.


Warranty 2 years


SLA in 72 hours


Replacement not included


SIM card up to 1 GB multi-network: €15 per month


Insurance: 20€ per month


Training platform: Yes


App und User Accounts: 9€ pro Account


IoT operations (pager, doors, signals): 19


Elevator control: 69

229€

per month

Gold

Advanced Service Level

Term: 24 months


Hotline: 7:00-20:00


Updates: Yes


On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1


Spare parts *: not included


Included: Labor costs and travel expenses for service cases.


Warranty: up to 3 years


SLA in 36 hours


Replacement: Included


SIM card up to 1 GB multi-network: included


Insurance: 20€ per month


Training platform: Yes


App und User Accounts: 9€ pro Account


IoT operations (pager, doors, signals): 19


Elevator control: 69


399€

per month

Platinum

Premium Services 24/7

Term: 24 months


Hotline: 24/7


Updates: Yes


On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1


Spare parts * are included


Included: Labor costs and travel expenses for service cases


Warranty: up to 5 yearsGarantie: bis 5 Jahre


SLA in 24 hours


Replacement: Included


SIM card up to 1 GB multi-network: included


Insurance included


Training platform: Yes


App and User Accounts: 9€ per Account


IoT operations (pager, doors, signals): included


Elevator control: 69

Not convinced? We offer a 100% money back guarantee for all purchases. Try our product with confidence, and if you don’t like it, we’ll make it right.

Reach out to our specialists

Our team has extensive experience in deploying robots across various sectors. Schedule an appointment, and we’ll be glad to assist you.

EF Robotics Service

From process optimization to modifications and expansions of your robots – we provide personalized support throughout the entire automation journey in your company.

Whether it’s equipment, services, or comprehensive spare parts support, we ensure smooth operations directly on-site.

Replacement Service

If an issue arises that cannot be resolved remotely, we will replace your defective robot within 20 to 40 hours.

Extended Warranty

The warranty can be extended if an active subscription is in place, as an optional feature.

Maintenance

Once a year, we service your robot and replace any defective components at no additional cost, including the battery and tires. Everything is covered.