We provide our customers with 24/7 service, ensuring no downtime!
Our experts are available by phone around the clock!
Service levels can be tailored to your specific needs.
Flexible inspection and maintenance contracts, including an extended warranty, ensure the continuous availability of your robots.
EF Service
Service Level
Basic to Premium Service including IoT
39€
per month
Bronce
Basic Service
✓
Term: 12 months
✓
Hotline: 8:00-17:00
✓
Updates: Yes
✓
On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 0
✓
Spare parts *: not included
✓
Additional labor costs (per hour) and travel expenses for service cases.
✓
Warranty 2 years
✓
SLA
✓
Replacement not included
✓
SIM card up to 1 GB multi-network: €15 per month
✓
Insurance: 20€ per month
✓
App und User Accounts: 9€ pro Account
✓
IoT operations (pager, doors, signals): 19
✓
Elevator control: 69
189€
per month
Silver
Professional Level
✓
Term: 12 months
✓
Hotline: 7:00-20:00
✓
Updates: Yes
✓
On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1
✓
Spare parts *: not included
✓
Additional labor costs (per hour) and travel expenses for service cases.
✓
Warranty 2 years
✓
SLA in 72 hours
✓
Replacement not included
✓
SIM card up to 1 GB multi-network: €15 per month
✓
Insurance: 20€ per month
✓
Training platform: Yes
✓
App und User Accounts: 9€ pro Account
✓
IoT operations (pager, doors, signals): 19
✓
Elevator control: 69
229€
per month
Gold
Advanced Service Level
✓
Term: 24 months
✓
Hotline: 7:00-20:00
✓
Updates: Yes
✓
On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1
✓
Spare parts *: not included
✓
Included: Labor costs and travel expenses for service cases.
✓
Warranty: up to 3 years
✓
SLA in 36 hours
✓
Replacement: Included
✓
SIM card up to 1 GB multi-network: included
✓
Insurance: 20€ per month
✓ Training platform: Yes
✓
App und User Accounts: 9€ pro Account
✓
IoT operations (pager, doors, signals): 19
✓
Elevator control: 69
399€
per month
Platinum
Premium Services 24/7
✓
Term: 24 months
✓
Hotline: 24/7
✓
Updates: Yes
✓
On-site maintenance, including consumables (oil, grease, cleaning agents), with no charge for labor: 1
✓
Spare parts * are included
✓
Included: Labor costs and travel expenses for service cases
✓
Warranty: up to 5 yearsGarantie: bis 5 Jahre
✓
SLA in 24 hours
✓
Replacement: Included
✓
SIM card up to 1 GB multi-network: included
✓
Insurance included
✓
Training platform: Yes
✓
App and User Accounts: 9€ per Account
✓
IoT operations (pager, doors, signals): included
✓
Elevator control: 69
Not convinced? We offer a 100% money back guarantee for all purchases. Try our product with confidence, and if you don’t like it, we’ll make it right.
Reach out to our specialists
Our team has extensive experience in deploying robots across various sectors. Schedule an appointment, and we’ll be glad to assist you.
EF Robotics Service
From process optimization to modifications and expansions of your robots – we provide personalized support throughout the entire automation journey in your company.
Whether it’s equipment, services, or comprehensive spare parts support, we ensure smooth operations directly on-site.